Refunds and Returns Policy
with our Refunds and Returns Policy, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, you can return it within 30 days for a refund or exchange. Please review the full policy below to understand the terms and conditions.
Eligibility for Returns and Refunds
Our refund policy applies for 30 days from the date of purchase. If more than 30 days have passed, we cannot offer a refund or exchange. To be eligible for a return, the item must meet the following conditions:
- The item is unused and in the same condition as when you received it.
- It is in its original packaging.
Non-Returnable Items
Certain items cannot be returned due to their nature. These include:
- Perishable goods (e.g., food, flowers, newspapers, or magazines)
- Intimate or sanitary goods, hazardous materials, flammable liquids or gases
- Gift cards, downloadable software products, and some health and personal care items
For a complete list of non-returnable items, check our product page.
Partial Refunds and Exceptions
Partial refunds may apply in the following cases:
- Books with visible signs of use
- Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
- Any item not in its original condition, damaged, or missing parts due to reasons other than our error
- Items returned more than 30 days after delivery
Refund Process
Once we receive and inspect your returned item, we will send an email confirming receipt. We’ll notify you whether your refund has been approved or rejected.
If approved, we will process the refund, and the credit will automatically appear on your original payment method within a few business days.
Late or Missing Refunds
If you haven’t received your refund yet, please take these steps:
- Check your bank account again.
- Contact your credit card company, as it may take time for the refund to appear.
- Contact your bank, as there might be a delay in processing.
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